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AKIRA is located at 314 Stealth Court, Livermore, California 94551. Our products are new unless they are marked "DEMO" or "Factory Refurbished". Some products, such as PDP monitors, will be Quality Assurance tested and resealed to ship to the customer. All orders are subject to approval. Customers may be contacted to verify and validate customer information prior to shipping. All pictures, descriptions, and specifications are used for illustration purposes only. We are not responsible for errors or incorrect information on the AKIRA web site or in printed materials.
Order Terms & Conditions
1. Terms of Order. Purchase orders received by AKIRA (“Seller”) by email, fax or mail constitutes an agreement between Buyer and Seller of business terms and conditions outlined on this document. Upon acceptance of the Order by Buyer, the terms and conditions herein shall constitute the sole and entire contract between Buyer and Seller relating to procurement of the Goods. Any additional or different terms Buyer may propose other than delivery dates, quantities of Goods ordered, and shipping destination are specifically rejected. Further, the Order may not be modified, superseded or amended except writing, signed by Buyer and Seller. All of the special terms and conditions that are not described hereunder should be written in your order or in Seller’s order acknowledgement. Buyer may request that Seller inspect Goods prior to shipment. Seller reserves the right to charge 5 percent of purchase price to Buyer for inspection of goods prior to shipment. Scheduled deliveries may NOT be rescheduled to a later delivery date within thirty (30) days of the existing delivery date. A written request must be made from the Buyer to the Seller to reschedule shipment delivery. Seller will respond within 48 hours of receipt of the delivery rescheduling request. Seller may cancel or suspend further shipments or terminate the Order if Seller defaults in the performance of any material obligation hereunder.
2. Cancellation of Order. Cancellation must be submitted in writing and accepted by Seller. The request for cancellation should be submitted to the Seller, with the specific reason for the cancellation according to the following schedule. Buyer can cancel an Order within 7 days of sending a purchase order to Seller without penalty. Cancellation after 7 days of issuing a purchase order will be subject to a 15 percent cancellation fee. This fee shall be paid within 5 business days of acknowledgment of Order cancellation by Seller. Seller will respond within 48 hours of receipt of written cancellation.
Payment Terms
AKIRA requires prepayment on all Orders. We accept major credit cards, cashier's checks, company checks, personal checks, and wire transfers. In case of check payments, the product will be shipped after the check has cleared. Allow up to 10 business days. Returned checks are subject to a $30 fee. All checks should be made payable to AKIRA. Please mail checks to:
AKIRA
Accounts Receivable
314 Stealth Court
Livermore, California 94551
Price
The price is FOB, Livermore, California. Shipping, insurance, and other handling charges are additional. For up-to-date pricing and availability, please call the AKIRA Sales Department. Appropriate sales tax will be added to products shipped as required by law. Government and Educational Institutions can receive special discounts. Please contact AKIRA or authorized AKIRA resellers for Government, Educational, and Quantity discount information.
Shipping
Economy freight shipping is the default shipping method for purchase. Express shipping is available. Please contact us for expedited shipping methods and rates. Shipping rates vary depending on shipping destination, weight, and shipping method.
For standard shipping, expect one week from the date payment or payment option clears with the Acoccounting Department. If shipment needs to be expedited, it is subject to additional costs for processing.
Due to the fragile nature of this product, Insurance is required. If Buyer declines insurance of products, this must be stated on the purchase order. AKIRA will not be responsible for damage resulting from shipments where insurance was declined. Depending on shipment destination, please allow 1-10 business days for delivery from date of completing purchase. For more information shipping information, please contact us via email at customerservice@akiradisplay.com
Shipping Damage & Dead On Arrival Report
Shipping damage must be reported with 24 hours of receipt. After receipt of product, inspect the condition of the container. If damage is found, report it in detail to the delivery personnel immediately and get his/her signature as the evidence with pictures of the damaged shipment. Signature on the waybill without notes of damage signifies to the shipping company that the package arrived in good condition. Damages product should be reported to AKIRA within 24 hours. AKIRA will not be responsible for any damages reported after 24 hours.
Return Policy
If damage is not reported from the purchaser within 24 hours after product has been received, AKIRA will assume that the product has been shipped in a good condition. The product(s) can be returned for refund or exchange, but subject to a 30 percent restocking fee. If the product is damaged, and cannot be refurbished, the total purchase price will be charged to the Buyer. Products are considered returns if the product has already been received by the Customer. There are no processing fees or re-stocking fees on warranty services. Shipping charges for returned product(s) to AKIRA are the responsibility of the purchaser. Return shipment shall be prepaid and not collect. AKIRA shall pay shipping charges for returning warranty repairs to the customer.
AKIRA Product Shipping Procedures:
1. Contact Customer Service at 866-36-AKIRA (25472) to obtain an RMA number, or contact your local dealer for product support. Cases Can also be sumbitted through our website www.akiradisplay.com under the Service Case Request section.
2. For Product Returns: Package the product with the original packing materials, including inserts, manuals, warranty card, and all included accessories. Ensure all items are in good condition, otherwise extra charge will be added to the restocking fees. For Warranty Repair: Package the product with the original packing materials, but please do not return the accessories.
3. The returned product must be in original container with original packing material and inserts. We strongly recommend you to keep the original container and inserts for return. If you do not have the original container and inserts, please contact AKIRA Customer Service or your local dealer to obtain them. There is charge for replacement packing materials and shipping. If the return product is not packaged in the original box, AKIRA is not responsible for damages caused during shipping.
4. When you are ready to ship the Product, contact the shipping company to arrange a pick-up. If you need help, contact AKIRA Customer Service or your local dealer.
5. Do not write RMA number on the surface of the box. 6. Write the RMA number on the shipping label as a REFERENCE NUMBER.
7. Shipping charges for all returns for warranty service shall be fully prepaid by purchaser.
Ship returned product to the following address:
AKIRA
Customer Service Department
314 Stealth Court
Livermore, California 94551
Tel: 925-455-1000
Repair Service
Repair Service is available for products no longer in warranty. Out-of-Warranty Repair Service procedures are the same as In-Warranty Repair, with the exception that service and shipping charges are customer's responsibility. We will strive to repair and return products as quickly as possible to reduce costs, and to minimize downtime. Labor rates for Out-of-Warranty repairs are $70 per hour, plus the cost of repair parts and applicable tax. AKIRA will charge a minimum service charge of $70 for products returned for repair. Please allow a minimum of ten business days plus transit time for Out-of-Warranty repair. Please contact Customer Service or your local dealer for Out-of-Warranty repair service.
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